DESPITE YOU NOT REQUIRING AN ACCOUNT TO PLACE ORDERS, IT IS RECOMMENDED THAT YOU REGISTER FOR ACCESS TO EXCLUSIVE SERVICES. TO BROWSE OUR CATALOG, SELECT A CATEGORY OR A SUB CATEGORY FROM OUR NAVIGATION MENU (TOP LEFT).
YOU MAY ALSO USE THE SEARCH BAR TO NAVIGATE A SPECIFIC PAGE OR COLLECTION.
WHEN YOU HAVE SELECTED YOUR PRODUCT, CHOOSE YOUR PREFERRED COLOUR AND SIZE (IF APPLICABLE) AND ADD IT TO YOUR SHOPPING BAG BY CLICKING THE ADD TO BAG BUTTON.
ONCE YOU ADD THE FIRST PRODUCT TO YOUR SHOPPING BAG, THE QUANTITY OF ITS CONTENTS WILL INCREASE FROM 0 TO 1. WHEN YOU HAVE FINISHED SHOPPING, CLICK ON THE BAG (TOP RIGHT) THEN YOU WILL BE LED TO THE CHECKOUT PROCESS.
HOW DO I CANCEL MY ORDER?
IF YOU WISH TO YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE AS SOON AS POSSIBLE. ONCE AN ORDER HAS BEEN SUBMITTED, WE CANNOT GUARANTEE THAT THE PURCHASE CAN BE CANCELLED HOWEVER, WE WILL DO OUR ABSOLUTE BEST TO ACCOMMODATE YOUR REQUEST.
IF YOU WOULD LIKE TO RETURN AN ORDER THAT YOU HAVE RECEIVED, PLEASE REFER TO THE RETURN INSTRUCTIONS ON OUR WEBSITE ONCE WE RECEIVE YOUR RETURNED ITEM, WE WILL PROCESS A REFUND OR AN EXCHANGE AS REQUESTED.
HOW DO I TRACK THE STATUS OF MY ORDER?
UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU BY EMAIL.
ALL TRANSACTIONS ON SINERI.CO.UK ARE SECURE. TO PROTECT ALL PERSONAL DATA AND PAYMENT DATA, SINERI.CO.UK WILL AUTOMATICALLY DECLINE CHARGES THAT FAIL THE AVS POSTAL CODE VERIFICATION AND THE CVV VERIFICATION, ALL DATA EXCHANGED BETWEEN YOU AND SINERI.CO.UK IS PROTECTED FOR MORE INFORMATION PLEASE VIEW OUR PRIVACY POLICY PAGE SINERI.CO.UK ALLOWS YOU TO SAVE YOUR PAYMENT INFORMATION. HOWEVER, SINERI.CO.UK DOES NOT RETAIN ANY CREDIT CARD INFORMATION. YOU WILL NEED TO RE-ENTER YOUR CVV CODE AT EVERY PURCHASE.
OUR PAYMENTS DEPARTMENT CARRIES OUT ANTI-FRAUD CHECKS BEFORE APPROVING YOUR TRANSACTION. YOU MAY BE CONTACTED FOR ADDITIONAL DETAILS BEFORE YOUR ORDER IS CONFIRMED.
WHEN WILL I BE CHARGED FOR MY ORDER?
CARDS AND OTHER PAYMENT METHODS ARE NOT DEBITED UNTIL AN ORDER HAS BEEN ACCEPTED.
YOU ARE TYPICALLY CHARGED A FEW MINUTES AFTER YOUR PURCHASE. IF YOU HAVE ISSUES WITH THIS PLEASE GET IN CONTACT WITH CUSTOMER SERVICE
WHY WAS MY CREDIT/DEBIT CARD OR OTHER PAYMENT METHOD DECLINED AT CHECKOUT?
IF YOUR CREDIT OR DEBIT CARD OR OTHER PAYMENT METHOD HAS BEEN DECLINED, PLEASE MAKE SURE THAT THE PAYMENT INFORMATION THAT YOU ENTERED IS CORRECT. IF THE INFORMATION IS CORRECT, PLEASE CONTACT YOUR ISSUING BANK OR PAYMENT PROVIDER.
IF YOU HAVE SAVED YOUR PAYMENT INFORMATION TO YOUR SINERI.CO.UK ACCOUNT, WE RECOMMEND THAT YOU:
- CHECK THAT THE SELECTED CARD OR METHOD OF PAYMENT HAS NOT EXPIRED - ENSURE THAT THE BILLING ADDRESS MATCHES THE PAYMENT METHOD'S. YOU CAN EDIT PAYMENT INFORMATION BY CLICKING 'UPDATE BILLING ADDRESS' AND FOLLOWING THE INSTRUCTIONS - ENSURE THAT YOU HAVE SUPPLIED A CORRECT 3- OR 4-DIGIT SECURITY NUMBER FOR THE PAYMENT METHOD. SINERI.CO.UK REQUIRES THIS INFORMATION AT EACH PAYMENT, EVEN IF YOU HAVE ALREADY SAVED YOUR CREDIT CARD DETAILS.
IF I PRE-ORDER, DO I PAY STRAIGHT AWAY?
YES, IF YOU HAVE PRE-ORDERED PAYMENT WILL BE REQUIRED AT THE TIME OF PURCHASE.
CAN I USE MULTIPLE PAYMENT METHODS?
AS OF NOW OUR LIMIT IS ONE PAYMENT METHID PER ORDER.
SHIPPING & TRACKING
WHAT SHIPPING OPTIONS ARE AVAILABLE?
STANDARD DELIVERY - 2-4 BUSINESS DAYS.
EXPRESS DELIVERY (NEXT WORKING DAY) ONLY APPLICABLE TO CUSTOMERS WITHIN ENGLAND, WALES AND SCOTLAND.
STANDARD INTERNATIONAL DELIVERY - 3-7 BUSINESS DAYS.
PRE-ORDERS WILL TYPICALLY TAKE UP TO 10 BUSINESS DAYS INCLDUING DELIVERY TIME. THIS TIME WILL VARY FOR INTERNATIONAL ORDERS.
WHAT IF I NO LONGER WANT THE ITEM I ORDERED?
YOU CAN PROCEED WITH MAKING A RETURN OR CONTACT OURCUSTOMER SERVICE.
IS A SIGNATURE REQUIRED UPON DELIVERY?
A SIGNATURE IS NOT REQUIRED UPON DELIVERY.
WHERE DO SINERI DELIVER TO?
AT THIS TIME, WE ONLY SHIP TO THE UNITED KINGDOM (EXCLUDING BRITISH FORCES )
FOR DELIVERY TO A HOTEL, PLEASE CONTACT OUR CUSTOMER SERVICE BEFORE PLACING AN ORDER.
HOW DO I TRACK MY ORDER?
UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU BY EMAIL. OR YOU MAY USE THE TRACKING OPTION IN OUR MENU
ORDERED - ORDER READY - IN TRANSIT - OUT FOR DELIVERY - DELIVERED
AFTER PLACING YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL NOTIFYING YOU THAT YOUR ORDER HAS BEEN PLACED. AT THIS TIME, THE ORDER STATUS IN YOUR ACCOUNT IS "ORDERED".
SOME ORDERS REQUIRE ADDITIONAL VALIDATION. ONCE YOUR ORDER HAS BEEN APPROVED, ITS STATUS IN YOUR ACCOUNT CHANGES TO "CONFIRMED".
AS YOUR ORDER HAS FINISHED BEING PREPARED, ITS STATUS CHANGES TO "ORDER READY".
WHEN YOUR ORDER IS READY TO BE SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION, AS WELL AS AN INVOICE. THE STATUS OF YOUR ORDER CHANGES TO IN TRANSIT" AND "OUT FOR DELIVERY"
ONCE YOUR ORDER HAS BEEN DELIVERED, YOU WILL RECEIVE AN EMAIL CONFIRMATION OF DELIVERY, AS WELL AS AN INVOICE. THE ORDER STATUS IN YOUR ACCOUNT CHANGES TO "DELIVERED".
RETURNS & REFUNDS
HOW DO I REFUND OR EXCHANGE SOMETHING I ORDERED ONLINE?
ITEMS PURCHASED ONLINE MAY BE RETURNED VIA POST MAIL, PLEASE GET IN CONTACT WITH CUSTOMER SERVICE FOR INSTURCTIONS AND A DESTINATION FOR THE PARCEL TO ARRIVE.
IF YOU WISH TO RETURN AN ITEM, PLEASE CONTACT OUR CLIENT SERVICE WITHIN 14 CALENDAR DAYS FROM THE DATE OF DELIVERY. EXCHANGES CAN BE MADE WITHIN 30 CALENDAR DAYS FROM THE DATE OF DELIVERY.
ITEMS MUST BE UNWORN, UNUSED AND WITH ALL ORIGINAL TAGS ATTACHED. ITEM SHOULD BE IN THE SAME CONDITION IT ARRIVED IN WITH ITS ORIGINAL PACKAGING.
ITEMS THAT ARE 'LIMITED EDITION' WILL NOT BE ABLE TO BE RETURNED/REFUNDED.
RETURN CONDITIONS
RETURNED ITEMS MUST BE UNWORN, UNUSED WITH ALL ORIGINAL TAGS AND IN THE SAME CONDITION IT ARRIVED WITH ORIGINAL PACKAGING.
ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED, OR ALTERED MAY NOT BE ACCEPTED FOR RETURN AND MAY BE SENT BACK TO THE CUSTOMER
IF YOU HAVE ANY CONCERNS PLEASE GET IN CONTACT WITH CUSTOMER SERVICE.
HOW LONG TILL I GET MY REFUND?
IF YOUR ITEM HAS BEEN ACCEPTED FOR A REFUND, SINERI WILL DO EVERYTHING POSSIBLE TO ENSURE YOU ARE PROMPTLY REFUNDED. RETURNS WITH REFUND ARE PROCESSED WITHIN 14 DAYS OF YOUR ORDER CANCELLATION.
A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR RETURN HAS BEEN PROCESSED AND YOUR ACCOUNT HAS BEEN CREDITED. REFUNDS WILL BE ISSUED TO THE ORIGINAL METHOD OF PAYMENT ONLY.
ARE DELIVERY CHARGES REFUNDABLE?
YES, IF YOU WOULD LIKE TO RETURN/REFUND AN ORDER YOU WILL RECIVE A FULL REFUND INLCUDING THE SHIPPING COST.
EXPLORER PASS V1 MEMBERSHIP
WHAT IS THE EXPLORER PASS V1 MEMBERSHIP?
THE EXPLORER PASS V1 MEMBERSHIP IS A LIMITED MEMBERSHIP WHICH ALLOWS MEMBERS TO RECIEVE WEEKLY DISCOUNT CODES EVERY THURSDAY. IF A CUSTOMER HOLDS A EXPLORER PASS THEY WILL BECOME A PRIORITY CUSTOMER, MEANING THEIR ORDERS WILL BE PROCESSED FASTER ALLOWING TO RECIEVE THEIR ORDER EARLIER.
HOW DO I BUY THE MEMBERSHIP?
CHECK OUR FOOTER MENU UNDER THE CONNECT SECTION OR CLICK HERE TO BE REDIRECTED TO THE PLATINUM CLUB MEMBERSHIP.
THERE CAN ONLY BE ONE ACTIVE MEMBERSHIP AT A TIME.
WHEN PURCHASING THE PLATINUM MEMBERSHIP PLEASE MAKE SURE YOUR EMAIL ADDRESS IS CORRECT OTHERWISE WE WILL NOT BE ABLE TO ADD YOU TO OUR DATABASE.
HOW DOES IT WORK?
THE EXPLORER PASS V1 MEMBERSHIP WORKS BY ALLOWING CUSTOMERS WHO PLAN TO BE REGULARS, SAVE VAST AMOUNTS OF MONEY BY RECIEVING WEEKLY DISCOUNT CODES.
WHEN YOU BUY THE EXPLORER PASS V1 MEMBERSHIP YOU WILL BE CLASSED INTO A SUBCATEGORY CALLED 'EXPLORER PASS MEMBERS' WHICH IS HOW WE WILL KNOW IF YOU ARE A MEMBER OR NOT.
TO AVOID MEMBERS SHARING EXCLUSIVE DISCOUNTS WITH CUSTOMERS WHO DO NOT HOLD A EXPLORER PASS , DISCOUNT CODES OBTAINED FROM THE EXPLORER PASS V1 MEMBERSHIP WEEKY EMAIL WILL NOT BE ELIGABLE FOR CUSTOMERS WHO HAVE NOT BOUGHT THE EXPLORER PASS MEMBERSHP
HOW LONG DOES THE MEBERSHIP LAST? + DO I HAVE TO RENEW IT?
ONCE THE MEMBERSHIP HAS BEEN PURCHASED IT WILL LAST FOREVER, THIS MEMBERSHIP CAN BE CANCELLED BY CONTACTING OUR CUSTOMER SERVICE TEAM
PLEASE NOTE WE NOT OFFER REFUNDS ON OUR MEMBERSHIP.
THE PLATINUM MEMBERSHIP IS A ONE TIME PAYMENT MEANING ONCE YOU HAVE PURCHASED IT, YOU WILL NOT HAVE ANY ADDIDIOTNAL PAYMENTS IN FUTURE TO KEEP YOUR MEMBERSHIP.
YOUR ACCOUNT
WHY SHOULD I MAKE AN ACCOUNT?
WITH A SINERI.CO.UK ACCOUNT, YOU ARE ABLE TO ACCESS YOUR PURCHASE HISTORY AND E-RECEIPTS.
MANAGE YOUR ACCOUNT DETAILS.
HAVE YOUR SHIPPING AND BILLING ADRESS SAVED ALLOWING FOR A QUICKER CHECKOUT TIME.
IF YOU HAVE FORGOTTEN YOUR PASSWORD, CLICK ON 'FORGOT YOUR PASSWORD?'.
FOLLOW THE STEPS AND A NEW PASSWORD WILL BE SENT TO YOU BY EMAIL.
PRODUCTS
AUTHENTICITY & COUNTERFEIT
SINERI ONLY SELLS THROUGH ITS OWN DISTRIBUTION NETWORK AND CAREFULLY SELECTED PARTNERS. SINERI DOES NOT OFFER ITS PRODUCT FOR SALE THROUGH STREET VENDORS, UNAUTHORIZED RETAIL LOCATIONS OR UNAUTHORIZED WEBSITES. IN AN EFFORT TO PROTECT ITS VALUABLE BRAND AND LOYAL CUSTOMER, SINERI RESERVES THE RIGHT TO REFUSE THE SALE OF SINERI PRODUCTS TO INDIVIDUALS ENGAGING IN RESELLING ACTIVITIES.
AS OF NOW SINERI SHOULD ONLY BE PURCHASED ON THE OFFICAL WEBISTE SINERI.CO.UK AND PARTENING STORES
AS OF CURRENT THE ONLY PARTENING STORE IS: KIXSTOP
PLEASE CONTACT OUR CUSTOMER SERVICE TO REPORT COUNTERFEITERS AND UNAUTHORIZED DISTRIBUTORS OF SINERI MERCHANDISE.
SIZE GUIDE
HOW DO I CHOOSE THE CORRECT SIZE?
PLEASE REFER TO OUR SIZE GUIDE. OUR HOODIES INCLUDING ZIP UPS AND CREWNECK SWEATSHIRTS ARE OVERSIZED, IF YOU WOULD LIKE A TRUE TO FIT, WE RECOMMEND YOU CHOSE A SIZE DOWN. OUR SWEATPANTS AND SHORTS ARE ALL TRUE TO FIT
SIZE CHART
IF YOU ARE UNSURE ABOUT YOUR MEASUREMENTS PLEASE REFER TO THE SIZE CHART
HELP
WHAT IS THE BEST WAY TO EXPERIENCE SINERI.CO.UK?
FOR THE BEST SINERI.CO.UK WEB BROWSING EXPERIENCE, WE RECOMMEND USING THE MOST UP-TO-DATE VERSION OF YOUR DESKTOP OR MOBILE BROWSER.
WE SUGGEST THAT VIEWING SINERI.CO.UK ON DESKTOP IS SLIGHLY BETTER EXPERIENCE, HOWEVER OUR MOBILE LAYOUT IS MORE EFFICIENT.
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