WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
TO START A RETURN, YOU CAN CONTACT US AT SINERIOFFICIAL.SERVICE@GMAIL.COM. PLEASE GET IN CONTACT WITH US AND WE WILL TELL YOU WHERE TO RETURN THE PRODUCT.
IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE.
ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.
ITEMS SOLD ON SALE (DISCOUNT CODES ARE NOT INCLUDED) / PRE ORDERS OR ANY PRODUCT THAT IS 'LIMITED' WILL NOT BE ACCEPTED FOR A RETURN. THIS IS DUE TO THE FACT THAT OUR SALE OFFERS TYPICALLY LASTS 3-4 WEEKS HENCE PLEASE MAKE SURE THAT YOUR ORDER IS PERFECT BEFORE PURCHASING, IF YOU HAVE ANY CONCERNS PLEASE CONTACT US.
DAMAGES AND ISSUES:
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE AND SORT OUT THE ISSUE.
EXCHANGES:
TO EXCHANGE AN ITEM PLEASE GET IN CONTACT WITH CUSTOMER SERVICE SINERIOFFICIAL.SERVICE@GMAIL.COM. WE WILL THEN ADRESS YOUR EXCHANGE AND SWAP YOUR ITEMS, PLEASE LET US KNOW WHAT SIZE / ITEM YOU WOULD LIKE TO RECIVE FOR THIS PROCESS
PLEASE NOTE: THIS ONLY APPLIES TO PRODUCTS OF THE SAME PRICE
14 DAY COOLING OFF PERIOD:
NOT WITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION. AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
REFUNDS:
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE KEEP IN MIND IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO. IF MORE THAN 14 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT SINERIOFFICIAL.SERVICE@GMAIL.COM.
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